AdvanceWave LLC
Regenerative Therapy
8376 Davis Blvd. Suite #142
North Richland Hills, TX 76182
Phone: 682-362-0005

Effective Date: November 8, 2025
Last Updated: November 8, 2025

Introduction

AdvanceWave LLC ("AdvanceWave," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact our office, or receive services from us.

Important Notice: AdvanceWave LLC is not a medical practice or medical office. We do not evaluate, diagnose, or make medical recommendations. We provide conservative, non-invasive therapy services and do not practice medicine.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Schedule a consultation or therapy session

• Contact us via phone, email, or contact forms

• Sign up for newsletters or promotional communications

• Complete intake forms or agreements

• Provide feedback or testimonials

This information may include:

• Contact Information: Name, email address, phone number, mailing address

• Demographic Information: Age, date of birth

• Session Information: Details about your therapy sessions, including dates and types of therapy received

• Health-Related Information: Information about your symptoms, wellness goals, and therapy outcomes (not medical diagnoses)

• Payment Information: Billing address and payment method details

• Communication Records: Records of your communications with our staff

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent on pages, navigation paths

• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• To schedule and manage your therapy sessions

• To provide Extracorporeal Shockwave Therapy (ESWT) services

• To communicate with you about your appointments and services

• To send appointment reminders and follow-up communications

Business Operations

• To process payments and maintain billing records

• To improve our services and customer experience

• To respond to your inquiries and provide customer support

• To maintain accurate business records

Marketing and Communications

• To send promotional materials and information about our services (with your consent)

• To share educational content about ESWT technology and wellness

• To inform you about special offers or new services

Legal and Compliance

• To comply with applicable laws and regulations

• To protect our legal rights and prevent fraud

• To enforce our terms of service and policies

• To respond to legal requests and prevent harm

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors

• Scheduling and booking platforms

• Email and communication service providers

• Website hosting and maintenance providers

• Analytics services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Healthcare Coordination

If you provide us with written authorization, we may share relevant information with:

• Your primary healthcare providers

• Other healthcare professionals involved in your care

• Insurance companies (for verification purposes only)

Important: We do not make medical recommendations or provide medical diagnoses to share with healthcare providers.

Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests

• Protect our rights, property, or safety

• Protect the rights, property, or safety of our clients or others

• Investigate or prevent fraud or illegal activities

Business Transfers

If AdvanceWave is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical and electronic records

• Encrypted transmission of sensitive data

• Access controls and authentication procedures

• Regular security assessments and updates

• Staff training on privacy and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Receive a copy of your information in a portable format

Deletion and Restriction

You may request that we:

• Delete your personal information (subject to legal retention requirements)

• Restrict the processing of your information in certain circumstances

• Object to certain uses of your information

Marketing Communications

You have the right to:

• Opt out of marketing communications at any time

• Unsubscribe from our email lists using the link provided in emails

• Request that we stop contacting you for marketing purposes

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and as required by applicable law.

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

General Retention Periods:

• Session and therapy records: 7 years from last service date

• Financial and billing records: 7 years from transaction date

• Marketing communications: Until you opt out or request deletion

• Website usage data: Up to 2 years

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us understand how you use our site and improve your experience.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly Analytics Cookies: Help us understand how visitors use our website Functionality Cookies: Remember your preferences and settings Marketing Cookies: Track your online activity to deliver relevant advertisements

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies

• Block cookies from specific websites

• Block all cookies

• Delete all cookies when you close your browser

Please note that blocking or deleting cookies may limit your ability to use certain features of our website.

Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to remove such information.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal information we collect, use, and disclose

• Right to Delete: Request deletion of your personal information

• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)

• Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

To exercise these rights, contact us at [email protected] or call 682-362-0005.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website

• Updating the "Last Updated" date at the top of this policy

• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

AdvanceWave LLC
8376 Davis Blvd. Suite #142
North Richland Hills, TX 76182

Phone: 682-362-0005
Website: https://advancewave.ai

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM CT
Saturday - Sunday: Closed

Consent

By using our website or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

For therapy services, you will be asked to provide explicit consent to our privacy practices through our intake agreements and forms.

Special Notice Regarding Health Information

Important Disclaimer: AdvanceWave LLC is not a medical practice and does not maintain Protected Health Information (PHI) as defined by HIPAA. We are not a covered entity under HIPAA regulations.

The information we collect relates to:

• Conservative therapy services

• Symptom descriptions and wellness goals

• Therapy session records and outcomes

• Administrative and billing information

We do not:

• Maintain medical records or medical diagnoses

• Provide medical evaluations or recommendations

• Practice medicine or provide healthcare services

While we are not required to comply with HIPAA, we maintain high standards of confidentiality and protect your information with the same care and respect as medical professionals would.

Acknowledgment: By signing our intake agreements or using our services, you acknowledge that you understand AdvanceWave LLC is not a medical practice and that the information we collect is related to therapy services, not medical treatment.

This Privacy Policy is designed to be transparent and comprehensive. If you have any questions or need clarification on any section, please don't hesitate to contact us.